(Version française : cliquez ICI)

Web browsers on desktop & laptop computers:

  • Chrome: version 42 or higher
  • Firefox: version 39 or higher
  • Safari: version 10 or higher
  • Opera: version 42 or higher
  • MS Edge: all versions
  • MS Internet Explorer: not compatible

iPhones & iPads: iOS 10 or higher

Other smartphones & tablets: Android version 5 or higher

Kindle: not compatible

Bandwidth (download speed): At least 3 MB/second. (Test your connection speed here or here.)

Last modified: 17 July 2018

iOS and Android apps for Qwest TV will be available in fall 2018.

To be notified as soon as new features are available, sign up for our monthly newsletter!

Last modified: 17 July 2018

Currently, you can watch Qwest TV on a television using one of the following methods:

  • AirPlay
  • Chromecast
  • HDMI or other compatible cable
  • Video-game console, if it features a Web browser
  • Consumer, hybrid, or IPTV set-top box/STB, if it features a Web browser
  • Residential/home gateway, if it features a Web browser

In fall 2018, Qwest TV will be available on Roku and Amazon Fire.

In winter 2018, Qwest TV will be available on Apple TV.

By early 2019, Qwest TV will also be available on several popular models of smart TVs.

To be notified as soon as new features are available, sign up for our monthly newsletter!

Last modified: 17 July 2018

Currently, there is no way to view Qwest TV without an Internet connection.

However, download-to-go will be available on the Qwest TV iOS and Android apps in late 2018.

To be notified as soon as new features are available, sign up for our monthly newsletter!

Last modified: 17 July 2018

For security reasons, it is impossible for anyone, including the Qwest TV team, to recover an existing password.

However, you may reset your password in one of two ways:

  • If you are not signed in to Qwest TV, please click here to change your password.
  • If you are currently signed in, please click here, or change it via your profile by clicking on your initials or avatar at the top of the screen > [your name & e-mail address] to access your profile > Password.

Please note: it may take up to 15 minutes before you receive the e-mail notification needed to change your password. We apologize in advance for the inconvenience.

Last modified: 6 April 2018

You can watch Qwest TV on up to 3 devices at the same time.

Last modified: 6 April 2018

If you yourself do not own a Qwest TV account, please click here to offer Qwest TV as a gift.

If you already have a Qwest TV account (active or inactive), please click here instead.

Last modified: 6 April 2018
  1. Sign in to Qwest TV using the e-mail address you’d used to subscribe;
  2. Go to your profile by clicking your initials or avatar at the top of the screen, then clicking [your name & e-mail address] in the menu;
  3. In the E-mail Address field, enter the new e-mail address.
  4. Click Update.
Last modified: 6 May 2018

To change your bank card information, simply unsubscribe (see below), then re-subscribe (see below) using your other bank card.

Last modified: 6 April 2018
  1. Sign in to Qwest TV.
  2. Click on your initials or avatar at the top of the screen, then click [your name & e-mail address] to access your profile.
  3. Click My Subscriptions.
  4. On the subscription you wish to cancel, click Unsubscribe.

Should you have any problems unsubscribing, please let us know and we will cancel your subscription manually on our end.

Last modified: 27 April 2018
  1. Sign in to Qwest TV.
  2. Click the Change Plan button at the top of the screen.
Last modified: 27 April 2018

We are aware that several of our customers are having similar trouble. We share your frustration, and are working hard with our video-service provider to find a solution as soon as possible.

Fixing this problem is our #1 priority. Rest assured: you and other affected customers will receive an extension of your subscriptions free of charge in order to make up for any lost subscription time!

If you are experiencing this problem, please contact us ASAP so that we can keep you informed and extend your subscription.

Last modified: 6 April 2018

When you go to https://videos.qwest.tv/ then click Sign In and enter your e-mail address and password, does an error occur, or are you able to sign in successfully? (You can tell you’re signed in when your initials or avatar display(s) at the top of the screen.)

IF YOU CANNOT SIGN IN:

  • Are you trying to sign in using Facebook Connect? If the e-mail address you use to connect to Facebook is not the same e-mail address you used to subscribe to Qwest TV, signing in via Facebook Connect will NOT access your subscription. Please sign using in the same e-mail address you used to subscribe to Qwest TV.
  • Perhaps you need to reset your password? https://videos.qwest.tv/login/resetpassword

IF YOU CAN SUCCESSFULLY SIGN IN BUT CANNOT VIEW VIDEOS:

(For example, you get redirected to the subscription page…)

  • Are you trying to sign using the e-mail address you’d used to subscribe, or a different e-mail address? Please note that while you can create a Qwest TV account using a different e-mail address and sign in, this will NOT give you access to the videos because your subscription is associated with your initial e-mail address. Please sign in using the e-mail address you’d used to subscribe to Qwest TV.

    If you wish to link a different e-mail address to your Qwest TV account, after successfully signing in with the e-mail address you’d used to subscribe, please go to your profile by clicking your initials or avatar at the top of the screen > [your name & e-mail address] to access your profile > Profile Information > E-mail field > enter the new e-mail address > Update.
  • If you are able to sign in with the e-mail address you’d used to subscribe, but when you try to watch a video, error messages are displayed or you get redirected to the subscription page, the problem may be software-related.

    Qwest TV is compatible with the latest versions of Chrome, Safari, Firefox, and Edge. If you still cannot view the videos after using the latest version of one of these Web browsers, we ask that you please fill out a bug report. Filing a bug report is the quickest way for our technical team to help you solve the problem!
Last modified: 27 April 2018

If you do not know or cannot find your unique code/token, please contact us and we will e-mail it to you.

CREATE & ACTIVATE MY ACCOUNT

  1. Create your Qwest TV account by clicking here.
  2. Enter your first and last name.
  3. Enter your e-mail address.
  4. Create your password.
  5. Do not click on “Already have an account?”
  6. Click Proceed to Step 2.  Your Qwest TV account has now been created!  However, in order to activate your account, you must first complete the following steps.
  7. On the following page “Step 2: Activate your account”, enter your activation code/token.
  8. Click START WATCHING QWEST TV.

Once you have successfully created and activated your account, you can sign in to Qwest TV by simply going to https://videos.qwest.tv/ and clicking Sign In.

Last modified: 27 April 2018

If you do not know or cannot find your unique code/token, please contact us and we will e-mail it to you.

ACTIVATE MY EXISTING ACCOUNT

  1. Go to the Qwest TV platform (https://videos.qwest.tv/). At the top of the screen, do you see your initials or avatar with a “Change Plan” button next to it?  If so, that means you are already signed in and need to log out. Please log out by clicking on the avatar, then click Sign Out.

    If you are not signed in, at the top of the screen you should see links to Sign In and Subscribe. Please proceed to Step 2.
  2. Log (back) in to the platform by clicking on this special link: https://videos.qwest.tv/subscribe/freecopy/login

    Please do not log in by clicking the Sign In button at the top of the screen. In order to activate your subscription, you must click on this special link: https://videos.qwest.tv/subscribe/freecopy/login
  3. Enter your e-mail address and password.
  4. Click Proceed to Step 2.
  5. On the following page “Step 2: Activate your account”, enter your activation code/token.
  6. Click START WATCHING QWEST TV.

Once you have successfully activated your account, you can sign in to Qwest TV by simply going to https://videos.qwest.tv/ and clicking Sign In.

Last modified: 27 April 2018

All orders are processed within 3 working days. Your delivery time may vary depending on the country in which you place your order. Orders placed in European Union are usually delivered between 3 to 7 working days. Orders placed outside of European Union can take between 7 working days to 4 weeks. This time period may vary depending on the time of year (for example, potential delays may occur over Christmas)

If you have any questions regarding your order, please do not hesitate to reach us at, please contact us and we will e-mail it to you.

Last modified: 19 November 2018

We accept Visa, Mastercard and American Express

Last modified: 19 November 2018

Please contact us  immediately with the subject line “ORDER ERROR”. In the body of your email please give your name, your phone number and the correct delivery address / product / size .

Last modified: 19 November 2018

Yes.

RETURNS TO EUROPEAN UNION

Products bought from Qwest TV may be returned to in their original condition within 14 days after receiving your item (s). We will then issue a refund. We are not able to refund or take responsibility for this shipping.

You are able to make an exchange within 30 days after receiving your item. The product must be returned to its original condition. If you are considering returning an item, please notify us by email. Please include your order number and the reason for the return within your package. Returns must be sent to:

WAABAM SAS
6, rue Blaise Pascal
ZA St Jacques 1
54320 MAXEVILLE
France

Refunds will be made only after receipt of the product and verification of its original condition. No refunds will be given for items that are returned with obvious wear. In this instance, the item will be returned to you.

RETURNS TO OUTSIDE OF EUROPEAN UNION

Although we refund returned items (within 30 days) on orders outside Europe, we do not offer exchanges on these orders. If you would like a replacement item, you will have to place a new order. No refunds will be given for items that are returned with obvious wear. In this instance, they will be returned to you.

If you have any questions, please contact us and we will e-mail it to you.

Last modified: 19 November 2018

If you are an artist or graphic designer and would like to suggest one of your designs,  Please contact us 

Last modified: 19 November 2018

It is important for us that our clothes are ethically sourced. Because of this, Qwest TV outsources the production of its high-quality garments only to providers who care about the health and well-being of their employees. The producers we work with, apply the Fair Wear Foundation’s Code of Conduct and use the Global Organic Textile Standard (GOTS) certificate. This ensures that they respect their employees and provide them with a safe work environment while minimizing their environmental impact as much as possible.

Last modified: 19 November 2018

Thank you very much for taking the time and energy to help us improve the Qwest TV platform!

Please note: When you discover a bug, before filling out the form below, please first try to reproduce it a second time after having emptied the cache of your Web browser. Often, the bug is caused by the Web browser cache, and we don’t want to waste your time!

Before contacting us, please read our FAQ. If, after reading the FAQ, you are still encountering technical problems, please submit a bug report. For all other inquiries, please fill out the form below. We will be sure to get back to you as soon as possible!

While we improve our contact form, we ask that you please send us your message via this e-mail address : contact@qwest.tv

©2018 Qwest TV | FAQ, Report a Bug & Contact | LegalCentre national du cinéma et de l'image animée

With the support of the Creative Europe programme of the European Union With the support of the Creative Europe programme of the European Union

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