Terms of Service
Last updated: November 18, 2022
Qwest TV offers a subscription service providing users with access to films, documentaries and TV series (hereinafter referred to as the “Qwest TV content”) via internet streaming, viewable on certain televisions, computers and other connected devices (hereinafter referred to as “Qwest-TV-compatible devices”).
The Qwest TV service is offered to you by QRA, S.A.S., a simplified joint-stock company incorporated under French law, recorded in the Registry of the Paris Court of Commerce, located at 135 rue du Mont Cenis 75018 Paris. These Terms of Service shall govern your use of our services. As used in this document, the expressions “Qwest TV service,” “our service” and “the service” shall designate the service provided by Qwest TV enabling the user to search and view the Qwest TV content, specifically all of the features, recommendations and reviews, the website and user interfaces, and all of the content and software associated with our service.
Subscription
Your Qwest TV subscription will be automatically renewed each month until such time as it is cancelled. In order to utilize the Qwest TV service, you must have internet access and a Qwest-TV-compatible device. Furthermore, you must provide us with a current, valid, accepted payment method (hereinafter referred to as the “Payment Method”), which you may modify at any time. Unless you cancel your subscription before the monthly due date, you authorize us to charge the subscription fees for the following month to your Payment Method (see “Cancellation” below). You can consult the specific details of your Qwest TV subscription by visiting our website and clicking on “My Account” at the top of the page under your user name.
Free trials
2.1. Your Qwest TV subscription may begin with a free trial. The free trial period will be for seven (7) days, unless specified otherwise during registration, and is intended to allow new members and certain existing members to try out the service.
2.2. Qwest TV reserves the right, at its sole discretion, to determine your eligibility for a free trial and to impose restrictions in order to prevent any abuse thereof. We reserve the right to revoke the free trial and suspend your account if we deem that you do not meet the eligibility requirements. Members of households that are currently subscribed or were recently subscribed to Qwest TV are not eligible. In order to determine your eligibility, we are authorized to use such information as the device ID, Payment Method and email address used for an existing or recent subscription to Qwest TV. Certain restrictions may apply when combining the free trial with other promotional offers.
2.3. Unless you cancel your subscription prior to the expiration of the free trial period, once the trial has ended, we will charge the amount corresponding to your monthly subscription fee to your Payment Method. To review the monthly subscription fee and the expiration date of your free trial period, please access our website and click on “Billing Details” on the “My Account” page.
Billing
3.1. Billing cycle. The fees for subscribing to the Qwest TV service, as well as any other applicable fees related to your use of the service, such as taxes and any possible transaction fees, shall be charged to your Payment Method each month on the calendar day corresponding to the start date of your paid subscription period. In some cases, your billing date may change, for example, if your Payment Method is declined or if your paid subscription began on a day that does not exist in a given month (e.g. the 31st). To review your next billing date, please access our website and click on “Billing Details” on the “My Account” page.
3.2. Payment methods. You may modify your Payment Method by visiting our website and clicking on “My Account.” If a payment is declined because of an expired credit or debit card, insufficient funds or for any other reason and you fail to modify your Payment Method or cancel your account, we may suspend your access to our service until such time as you provide us with a valid Payment Method. By updating your payment information, you authorize us to continue charging your updated Payment Method and agree to assume responsibility for any uncollected amounts. A situation of this nature may entail a change in your billing date. For certain Payment Methods, the issuer may charge you certain fees, such as international transaction fees or other fees related to processing your payment. Fees related to local taxes may vary depending on the Payment Method used. Please consult the issuer of your Payment Method for additional information.
3.3. Cancellation. You may cancel your Qwest TV subscription at any time and will continue to have access to the service until the end of the current monthly billing cycle. To the extent permitted by law, the payments are not reimbursable, and we shall not make any reimbursements or issue any credits for periods of partial use or for any Qwest TV content that is not viewed. To cancel your subscription, visit the “My Account” page and follow the instructions. If you cancel your subscription, your account shall be closed automatically upon expiration of the current billing cycle. To find out when your account will be closed, please click on “Billing Details” on the “My Account” page. If you registered with Qwest TV using an account that you hold through a third-party Payment Method and wish to cancel your Qwest TV subscription, you may need to do so through such third party, for example, by consulting your account through the third party and disabling automatic renewals or by unsubscribing from the Qwest TV service through the third party. You may also review the billing information related to your Qwest TV subscription by consulting your account through the applicable third party.
3.4. Modifications to the price and the offered service. From time to time, we may modify the services we offer, as well as the price of our service. However, any modifications in the price of our service or in the services we offer shall only become effective after a minimum period of thirty (30) days from the date you receive notification from us of such changes.
Qwest TV Service
4.1. In order to subscribe to the Qwest TV service, you must be at least eighteen (18) years of age, or of the applicable legal age in your province, territory or country. Minors may only use the service under adult supervision.
4.2. The Qwest TV service, as well as all content viewed through the service, is exclusively for personal, non-commercial use. For the duration of your subscription, we grant you a restricted, non-exclusive, non-transferrable license permitting you to access the Qwest TV service and view the Qwest TV content. With the exception of the aforementioned license, no rights, title or interest is granted to you. You agree to refrain from using the service for purposes of public viewing.
4.3. You may only view the Qwest TV content within the countries in which we offer our service and in which we hold the corresponding licenses. The available content may vary according to the geographical area and may also be modified from time to time. The number of devices on which you may simultaneously view the content will depend on the type of subscription you choose and will be specified on your “My Account” page.
4.4. Qwest TV makes regular modifications to the service, including the contents of its library. Likewise, we regularly test various aspects of our service, namely our website, user interfaces, promotional offers and availability of Qwest TV content. You may disable these tests by visiting the “My Account” page and changing your “Test participation” settings.
4.5. Select Qwest TV content may be temporarily downloaded and viewed offline on certain compatible devices (hereinafter referred to as “Offline Titles”). Restrictions shall apply, including the number of Offline Titles per account, the maximum number of devices on which they may be downloaded, the period during which you must begin viewing them and the length of time they will be accessible. Certain Offline Titles cannot be viewed in some countries. If you connect within a country in which it is not possible to view an Offline Title in streaming mode, you will be unable to view it as long as you remain in that country.
4.6. You agree to utilize the Qwest TV service, including all of the associated options and features, in accordance with all applicable laws, rules and regulations, as well as any restrictions on the use of the service or the proposed content. Except as expressly authorized in these Terms of Service, you agree to refrain from storing, reproducing, distributing, modifying, displaying, running, publishing, transferring, creating derived works, selling or using the Qwest TV content and service information or any other information that is thereby obtained. Furthermore, you agree to refrain from: circumventing, removing, modifying, deactivating, destroying or thwarting the protections on the content within the scope of the Qwest TV service; using robots, crawlers, web harvesters or other automated methods in order to access the Qwest TV service; decompiling, reverse engineering or dismantling any software, product or process that is accessible through the Qwest TV service; inserting any code or product, or otherwise manipulating the Qwest TV service in any way whatsoever; or utilizing any method of exploring, collecting or extracting data. Likewise, you agree to refrain from downloading, displaying, emailing, sending or otherwise transmitting any content, including any type of computer virus, code, file or program, intended to interrupt, destroy or restrict the functionality of any software, computer equipment or telecommunications equipment associated with the Qwest TV service. We may terminate or restrict your use of our service in the event that you violate any of these Terms of Service or use the service in a manner that is illicit or illegal.
4.7. The display quality of the Qwest TV content may vary from one device to another and may be influenced by various factors, including your location, the available bandwidth and the speed of your internet connection. The availability of HD, Ultra HD and HDR formats will depend on your internet connection and the capabilities of the device you are using. Not all content is available in all formats, specifically HD, Ultra HD and HDR, and not all types of subscriptions permit viewing the content in all formats. By default, the cellular network playback settings exclude content in HD, Ultra HD and HDR formats. In order to obtain SD quality, your system must avail of a connection speed of at least 0.5 Mbps. Download speeds of at least 5 Mbps are recommended in order to view the content in HD format (720p or higher). Download speeds of at least 25 Mbps are recommended in order to view the content in Ultra HD (1080p or higher) or HDR formats. You shall be responsible for any fees associated with your internet access. Please contact your internet provider for further information on any possible charges related to the use of internet data. The elapsed time before being able to view the Qwest TV content will vary depending on several factors, namely your location, available bandwidth at the time you view the title, the selected content and the settings of your Qwest-TV-compatible device.
4.8. Qwest TV utilizes the services of a third-party provider to distribute its content. The Qwest TV software, which enables access to the Qwest TV content through Qwest-TV-compatible devices, was developed for Qwest TV by the company Okast (hereinafter referred to as the “Qwest TV Broadcaster”), whose Terms of Service are available at https://okast.tv/cgu/. The Qwest TV software may vary according to the device and media used, and the functions and features may also vary depending on the device. By using our service, you acknowledge that it may necessitate the use of third-party software, which may be subject to such third party’s licensing terms and conditions. You agree to automatically receive updated versions of the Qwest TV software or third-party software associated with the service.
Passwords and account access. The user who created the Qwest TV account and who is billed for the subscription fees through the selected Payment Method (hereinafter referred to as the “Account Holder”) shall have access to, and control over, the Qwest TV account and the Qwest-TV-compatible devices used to access our service. In order to retain control of the account and prevent anyone else from accessing it (specifically, from accessing the information on the playback history associated with the account), the Account Holder shall retain control of the Qwest-TV-compatible devices used to access the service and shall refrain from communicating the password or the details of the Payment Method associated with the account to anyone whatsoever. You shall be responsible for updating and maintaining precise information related to your account. We may terminate or suspend your account in order to protect you, as well as Qwest TV and its partners, from identity theft or any other fraudulent activity.
Miscellaneous
5.1. Applicable law. These Terms of Service are governed and interpreted in accordance with the laws of France. They shall not restrict any consumer protection provisions from which you may benefit by virtue of currently effective legislation in your country of residence.
5.2. Unsolicited content. Qwest TV does not accept any unsolicited content or ideas concerning the Qwest TV content and waives all liability for any similarity between its content and programming and any content or ideas that are submitted.
5.3. Customer support. If you would like further information on our service and its features or if you need assistance with your account, please contact us at contact@qwest.tv. In some cases, Customer Service may assist you by using a remote access and assistance tool that gives us full control of your computer. If you are unwilling to provide such access, you must refuse assistance through the remote access tool, in which case, we will assist you through other means.
5.4. Severability. If one or more provisions of these Terms of Service should prove to be invalid, illegal or unenforceable, the remaining provisions shall not be affected, retaining their full force and effect.
5.5. Modification of the Terms of Service. From time to time, Qwest TV may modify these Terms of Service. We will inform you at least thirty (30) days in advance before the new Terms of Service become effective.
5.6. Electronic communications. We will send you information related to your account (e.g. payment authorizations, invoices, changes in your password or Payment Method, confirmation messages, notifications, etc.) solely by electronic means, for example, via email to the address you provided us during registration.
Contact information
Questions about the Terms of Service should be sent to us at contact@qwest.tv
Privacy Policy
Last updated: November 18, 2022
The Qwest TV Privacy Policy is designed to help you understand how we collect and use the personal information you decide to share, and help you make informed decisions when using Qwest TV, located at https://qwest.tv/ and its directly associated domains and social network presence (collectively, “Qwest TV” or “Website”).
We strongly advise that you read our Privacy Policy in its entirety.
By using or accessing Qwest TV, you are accepting the practices described in this Privacy Policy. If you do not accept these practices, please do not subscribe to Qwest TV, or unsubscribe if you are already a subscriber.
If you have questions or concerns regarding this statement, you should contact our privacy staff at contact@qwest.tv.
The Information We Collect
When you visit Qwest TV you provide us with two types of information: personal information you knowingly choose to disclose that is collected by us and Website use information collected by us as you interact with our Website.
When you register with Qwest TV, you provide us with certain personal information, such as your name, your email address, your telephone number, your address, your gender, schools attended and any other personal or preference information that you provide to us.
When you enter Qwest TV, we collect your browser type and IP address. This information is gathered for all Qwest TV visitors. In addition, we store certain information from your browser using “cookies.” A cookie is a piece of data stored on the user’s computer tied to information about the user. We use session ID cookies to confirm that users are logged in. These cookies terminate once the user closes the browser. By default, we use a persistent cookie that stores your login ID (but not your password) to make it easier for you to log in when you come back to Qwest TV. You can remove or block this cookie using the settings in your browser if you want to disable this convenience feature.
When you use Qwest TV, you may set up your personal profile and perform searches and queries. We collect this information so that we can provide you the service and offer personalized features. In most cases, we retain it so that, for instance, you can update your profile. When you update information, we usually keep a backup copy of the prior version for a reasonable period of time to enable reversion to the prior version of that information.
You post your own private or personal information on the Website at your own risk. Although we allow you to set privacy options that limit access to your pages, please be aware that no security measures are perfect or impenetrable. We cannot control the actions of other Users with whom you may choose to share your pages and information. Therefore, we cannot and do not guarantee that information you post on the Website will not be viewed by unauthorized persons. We are not responsible for circumvention of any privacy settings or security measures contained on the Website. You understand and acknowledge that, even after removal, copies of user information may remain viewable in cached and archived pages or if other Users have copied or stored your information.
If you choose to offer a Qwest TV subscription to a friend, we will ask you for information needed to send the gift subscription, such as your friend’s email address. We will automatically send your friend a one-time email or instant message with information about how to create an account on the platform. Qwest TV stores this information to send this one-time invitation and to track the success of our referral program. Your friend may contact us at contact@qwest.tv to request that we remove this information from our database.
Qwest TV may also collect information about you from other sources, such as newspapers, blogs, instant messaging services, and other users of the Qwest TV service through the operation of the service (e.g., photo tags) in order to provide you with more useful information and a more personalized experience.
By using Qwest TV, you are consenting to have your personal data transferred to our servers and processed.
Use of Information Obtained by Qwest TV
When you register with Qwest TV, you create your own profile. We may occasionally use your name and email address to send you notifications regarding new services offered by Qwest TV that we think you may find valuable.
Profile information is used by Qwest TV primarily to be presented back to and edited by you when you access the service.
Qwest TV may send you service-related announcements from time to time through the general operation of the service.
Generally, you may opt out of such emails by clicking Unsubscribe in an e-mail, though Qwest TV reserves the right to send you notices about your account even if you opt out of all voluntary email notifications.
Qwest TV uses third-party advertising companies to serve ads when you visit our Web site. These companies may use aggregated information (not including your name, address, email address or telephone number) about your visits to this and other web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, please see: http://www.networkadvertising.org/managing/opt_out.asp
Sharing Your Information with Third Parties
We do not provide contact information to third party marketers without your permission. We share your information with third parties only in limited circumstances where we believe such sharing is 1) reasonably necessary to offer the service, 2) legally required or, 3) permitted by you. When you use Qwest TV, certain information you post or share with third parties (e.g., a friend or someone in your network), such as photos, videos, listings or other information, may be shared with other users in accordance with the privacy settings. All such sharing of information is done at your own risk. Please keep in mind that if you disclose personal information on social media or when posting comments, messages, photos, videos, listings or other items, this information may become publicly available.
Links
Qwest TV may contain links to other websites or be accessed through other websites. We are of course not responsible for the privacy practices of other web sites. We encourage our users to be aware when they leave our site to read the privacy statements of each and every web site that collects personally identifiable information. This Privacy Policy applies solely to information collected by Qwest TV.
Google Analytics
We use a tool called “Google Analytics” to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.
Changing or Removing Information
Access and control over most personal information on Qwest TV is readily available through the profile editing tools. Qwest TV users may modify or delete any of their profile information at any time by logging into their account. You must sign in with your personal login and personal password, and then go to https://videos.qwest.tv/profile. Information will be updated immediately.
Individuals who wish to deactivate their Qwest TV account may do so on their account page. Removed information may persist in backup copies for a reasonable period of time but will not be available to other subscribers to Qwest TV. Once you have deactivated your Qwest TV account, you will not be able to access your profile page. Should you want to make sure that your data has been removed, you can contact us at contact@qwest.tv to receive a confirmation whether it has been removed from all our files or that it is still present in backup copies.
Where you make use of the communication features of the service to share information with other individuals on Qwest TV, however, (e.g., sending a personal message to another Qwest TV user) you generally cannot remove such communications.
Sensitive Information Retained by our Partners
When you have activated your Qwest TV account, you have agreed to provide your bank or credit card details to our payment service provider, Stripe. Qwest TV neither requests nor keeps this information on file. Stripe’s Privacy Policy is available at https://stripe.com/privacy.
To stream our videos, Qwest TV has chosen OKAST-Flamefy a third-party provider performing subscription-based video-on-demand services. Okast and Flamefy belong to MEI Group. You can access their respective Privacy Policies at https://okast.tv/cgu/ and https://www.flamefy.com/privacy.
Should you have any problem in accessing or modifying your personal information held by Stripe, Okast or Flamefy, please contact us at contact@qwest.tv so that we can assist you.
Security
Qwest TV takes appropriate precautions to protect our users’ information. Your account information is located on a secured server behind a firewall. When you enter sensitive information (such as credit card number or your password), we encrypt that information using secure socket layer technology (SSL). (To learn more about SSL, go to http://en.wikipedia.org/wiki/Secure_Sockets_Layer). Because email and instant messaging are not recognized as secure communications, we request that you not send private information to us by email or instant messaging services.
Terms of Use, Notices and Revisions
Your use of Qwest TV, and any disputes arising from it, is subject to this Privacy Policy and all of its dispute resolution provisions including arbitration, limitation on damages and choice of law. We reserve the right to change our Privacy Policy at any time. Non-material changes and clarifications will take effect immediately, and material changes will take effect within 30 (thirty) days of their posting on this site. If we make changes, we will post them and will indicate at the top of this page the policy’s new effective date. If we make material changes to this policy, we will notify you here, by email, or through notice on our home page. We encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy. Unless stated otherwise, our current privacy policy applies to all information that we have about you and your account.
Contacting the Web Site
If you have any questions about this privacy policy, please contact us at contact@qwest.tv. You may also contact us by postal mail at:
Qwest TV
Attention: Data Privacy Officer
135, rue du Mont Cenis 75018 PARIS, France